Frequently Asked Questions
“Please bear in mind that I put a lot of heart and soul into my pieces. When you buy one of them, you are buying that particular finished piece only. I retain all rights to recreate, photograph or whatever my heart desires. While you are buying that One of a Kind (OOAK) or limited edition, I may recreate it at my discretion with minor or major changes. Give credit where credit is due, link back to this site for permission to use our images. Images may not be altered in any way, and only used in their original form.” ~ Autumn
Shipping & Delivery
In Stock items ship within 3 business days of cleared payment. Made to Order items may require an additional 3 to 5 days to fabricate. (On avg., estimate 7 to 10 days for Made to Order items to ship).
All orders are eligible for FREE 1st class shipping. Need it faster? No problem, you are able to upgrade your shipping during checkout.
Not sure if your item is In Stock or Made to Order? If you do not see "Made to Order, please allow X days to fabricate." then assume it’s in stock and ready to ship.
Privacy & Security
These are a very serious business around here. Don't you hate it when you sign up for something, only to get slammed with email after email? I can assure you, that will not happen here. We only save your info to make checkout a quick and easy process (as long as cookies are enabled within your browser). We will not sell, distribute, or otherwise stalk you. Think of a voracious Mama Bear and her cub. We are the scary Bear and your info is our Cub. We won't automatically sign you up for our irregular newsletter. See? Awesome already!?!?!
Payment, Pricing & Promotions
Oh my! Our prices are as marked. Any sales or discounts are few and far between. So if you do see a sale, jump on it. Unfortunately we cannot combine sales or discount coupons.
* Made to Order items are exempt from sales or discounts *
Ordering is quick and easy. Just click "add to cart" and checkout. We ship, it arrives, you fall in Love. See? Awesomeness all over again.
Thank you for understanding that "Made to Order" items are not eligibe for any Sales or Discounts.
All sales to Texas Residents will be charged 8.125% sales tax (excluding wholesale accts).
Returns & Refunds
Simple. If you are not 100% happy for any reason, simply return your item(s) within 14 days of receipt.
Contact Us, to let us know what went wrong. Package everything back up in its original container.Sit back, relax, and check your PayPal for $.
We process refunds within 2 business days, in the original form of payment. No questions asked. No need to feel like a naughty 9 year old caught doing something bad. We are all adults here. Just make sure that you send your order back in NEW & UNWORN condition with all the boxes, etc. within 14 days of receipt.
Autumn is fanatical about her quality, which is why she offers a 2 year warranty on craftsmanship. And she wants you to love and wear your item(s) often. So if it’s showing signs of age or it needs a tune up, please let us know so that she can make it right.
To request Warranty Work, please contact us to get started.
Package your repair up, as best you can (it doesn't have to be pretty, just arrive safely.)
PO Box 310377
New Braunfels TX 78131
Wait xx days (Autumn will let you know when to except it). Stalk your Mail Delivery Person.Open package.Enjoy!
Autumn is not presently accepting Wholesale applications. To be put on our waiting list, please Click here to get started.
Response times for messages.
So you sent me a message, question or just general "atta-girl". Well 1st off, THANK YOU! I respond to message as soon as humanly possible. Evening and weekends are generally reserved for family time. But come Monday morning, I am all yours again. :-)
Autumn gladly accepts custom orders and would love to work with you on a special piece. Each request is processed on a case by case basis. To get start click here